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Privacy Policy

1. Introduction

Welcome to TalksyAI ("we," "our," or "us"). We are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application.

By using TalksyAI, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this privacy policy, please do not use the app.

2. Information We Collect

2.1 Information You Provide

• Account Information: Email address and name when you sign up using Google or Apple authentication
• Profile Information: User preferences and settings within the app
• Voice Data: Real-time voice communications sent directly to OpenAI's Realtime API (NOT stored by us)
• Conversation Data: Text transcripts of your practice conversations sent to our backend for analysis
• Feedback and Communications: Any feedback, questions, or communications you send to us

2.2 Information Collected Automatically

• Usage Data: Information about your practice sessions, scenarios completed, and progress metrics
• Device Information: Device type, OS version, app version
• Analytics Data: App usage patterns and performance metrics

3. How We Use Your Information

We use the collected information for the following purposes:

• Provide Services: Enable conversation practice and deliver AI-powered feedback
• Personalization: Customize practice scenarios and track your progress
• Communication: Send practice reminders and important app updates
• Improvement: Analyze usage patterns to improve app features and user experience
• Support: Respond to your inquiries and provide customer support
• Compliance: Meet legal obligations and enforce our Terms of Service

4. How We Share Your Information

4.1 Third-Party Service Providers

We share your information with third-party services that help us operate our app:

Service Provider	Purpose	Data Shared
OpenAI Realtime API	Real-time voice conversation processing	Voice data sent directly from client (not stored by OpenAI per their API policy)
OpenAI GPT API	Conversation analysis and feedback generation	Text transcripts for analysis
Database Services	Data storage and authentication	Account data, transcripts, progress data
Apple/Google	Authentication and payments	Account credentials, subscription status

4.2 We Do NOT:

• Sell your personal information to third parties
• Share your conversation content with other users
• Use your data for advertising purposes
• Store or process your voice recordings (handled directly by OpenAI Realtime API)
• Have access to your real-time voice conversations (direct client-to-OpenAI connection)

5. Data Retention

• Account Information: Retained until account deletion
• Conversation Transcripts: Retained until account deletion or user request
• Progress Data: Retained until account deletion
• Voice Data: Never stored by us - processed in real-time by OpenAI API and not retained per OpenAI's data policy

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

• Voice data is transmitted directly to OpenAI using secure WebSocket connections with TLS encryption
• Text data transmission to our backend is encrypted using HTTPS/TLS protocols
• Database access is restricted and secured
• Regular security audits and updates
• Third-party services (OpenAI) are vetted for security compliance
• Data is encrypted at rest in our database

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

7. Your Rights and Choices

7.1 Access and Control

You have the right to:

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your account and associated data
• Export: Request a copy of your conversation data
• Opt-out: Disable certain data collection or communications

7.2 Account Deletion

You can delete your account by contacting us via email. When you delete your account, we will remove your personal information from our active databases.

8. Children's Privacy

TalksyAI is available to users aged 13 and above. For users between 13 and 18:

• Parental or guardian consent is recommended
• We do not knowingly collect information from children under 13
• If we discover data from a child under 13, we will promptly delete it

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. These countries may have different data protection laws. By using our app, you consent to such transfers.

10. Communications from Us

10.1 Push Notifications

We may send push notifications for practice reminders, achievement notifications, and important app updates. You can disable push notifications in your device settings.

10.2 Email Communications

We only send transactional emails related to your account and app usage. We do not send marketing emails.

11. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy in the app and updating the "Last Updated" date.

12. Jurisdiction-Specific Rights

12.1 General Data Protection

We strive to provide all users with strong privacy protections regardless of location. All users have the rights outlined in Section 7 of this policy.

12.2 European Union (GDPR)

If you are located in the European Union, you have additional rights under GDPR including the right to data portability and the right to object to processing.

12.3 California (CCPA)

California residents have specific rights under CCPA. We do not sell personal information and you have the right to request information about our data practices.

12.4 Vietnam

This privacy policy complies with Vietnamese data protection regulations including Decree 13/2023/ND-CP on Personal Data Protection.